Broadband keeps dropping connection

[Jowan51]

Have done a line test and the results are :

We have found a potential problem with your connection.

We have identified an issue with your connection and we need to work with you to fix the  click on the link below and we'll put you through to somebody who can help.

When I click on the link below nothing happens

Can you help

[Debbie-TalkTalk]

Hi John

I'm so glad to hear that this fault has been fixed. Thanks for letting us know 🙂

Debbie

[Jowan51]

Hi Debbie,

Just a update, the problem is now fixed.

There was a problem with the connection just outside of my bungalow and the combined broadband and telephone socket inside.

Thank you for your help in getting it sorted out.

With kind regards

John

[Debbie-TalkTalk]

Hi Jowan51

Thank you. I have arranged the engineer visit for 22/03 PM (1pm - 6pm)

Please let us know how you get on following this visit.

Thanks

Debbie

[Debbie-TalkTalk]

Hi Jowan51

Thanks for confirming your details.

Would you like me to book the first available appointment AM or PM?

[Debbie-TalkTalk]

Hi Jowan51

I have sent you another Private Message.

Thanks

Debbie

[Debbie-TalkTalk]

Hi Jowan51

I'm just sending you a Private Message to confirm some details so we can arrange this visit.

Thanks

Debbie

[Jowan51]

Yes please go ahead and book it.

[Debbie-TalkTalk]

Hi Jowan51

Thank you.

The same fault has been detected on the line test so the next step would be an engineer visit to the property.

Would you like me to arrange this visit?

Thanks

Debbie

[Jowan51]

Hi Debbie, Have connected the microfilter and broadband is backup, please proceed with your test

[Debbie-TalkTalk]

Hi Jowan51

Thank you. Please let us know once the router is at the test socket and we can run another line test in this set up.

Debbie

[Jowan51]

Yes I think I have a microfilter that came with the router, I take the cover off and give it a try.

Done

[Debbie-TalkTalk]

Hi Jowan51

Would it be possible to connect the router at the test socket using a microfilter?

Thanks

Debbie

[Jowan51]

Yes if I was to take the cover off

[Jowan51]

Yes I have a BT all in one type

[Michelle-TalkTalk]

Hi,

Thank you. The line test is detecting a possible fault towards the property. Does your main socket have a test socket please?

Thanks

[Jowan51]

Have updated

[Michelle-TalkTalk]

Morning,

Can you please update your community profile to include your:

• Name


• Telephone number


• Alternative contact number


 

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks