Broadband regularly cutting out

[Chris159]

My broadband keeps disconnecting. It’s happening several times a week, often multiple times a day. I’ve tried turning the power off and on again, and tried resetting the router but neither makes any difference. 

[Chris159]

I don’t know. What’s a master socket?! It’s plugged into an openreach Master Socket 5C if that helps. 

[Michelle-TalkTalk]

Hello,

I've run a test on the line now which hasn't detected a fault, however the connection does look unstable. Can I just confirm, does your main socket have a test socket please?

Thanks

[Chris159]

Done that now Michelle. Landline number is the main one, then my wife’s is the alternative number. 

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• TalkTalk Telephone number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

[Chris159]

I’ve updated that now Michelle. The account may be in my wife’s name rather than mine so I’ve listed her as the alternative contact number. 

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

[Chris159]

Yes I still need help with this. The light changes to orange (maybe flashing orange) when the connection drops, then alternating orange and blue, then finally back to blue once it’s up and running again. 

[Michelle-TalkTalk]

Morning,

How are you getting on? Do you still need assistance with this?

Thanks

[Chris-TalkTalk]

Hi Chris,

Does the light change on your router when the connection drops?

Chris