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Broadband help

For queries about your TalkTalk broadband service.

Broken router

Hayman247
First Timer
Private Message
Message 4 of 4

Hi , my router has given up. No lights, no power. How do I go about getting a replacement router? Cheers

Hay
0 Likes
3 REPLIES 3

Message 1 of 4

Hi Hayman247

 

I'm sorry to hear this.

 

I have ordered you a replacement router, please allow 24-48hrs for this to arrive.

 

Please let us know how you get on.

 

Thanks

 

Debbie

Hayman247
First Timer
Private Message
Message 2 of 4

Thank you, I've just filled all that out.

Hay

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 3 of 4

You need to complete your community forum profile details, @Hayman247, for staff to identify your account. 

 

Please add your Talktalk landline number in your personal information by going via your avatar/name; settings; launch profile wizard. 

 

Look out for a reply on here tomorrow. 

Gliwmaeden2, a fellow customer.