Can't connect to work VPN

[becsquad]

I'm trying to work from home but can't connect to my work VPN - I had no issues earlier in the year and our company IT consultants have confirmed that the settings are correct and they have been able to connect to my office computer, they believe the issue is with my TalkTalk service.  Please advise what I can do to resolve this - I see some people with similar issues have been sent new routers to try.

[Debbie-TalkTalk]

Hi becsquad

Thanks for updating your Community Profile.

I have ordered you a different make and model of router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[becsquad]

Hi Debbie,

I think I have added the details you need.  Please note I don't use the landline so have provided a mobile as well, should you need to contact me.

[Debbie-TalkTalk]

Hi becsquad

Apologies for this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then look into this further.

Thanks

Debbie