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Can't connect to work VPN

becsquad
First Timer
Message 4 of 4

I'm trying to work from home but can't connect to my work VPN - I had no issues earlier in the year and our company IT consultants have confirmed that the settings are correct and they have been able to connect to my office computer, they believe the issue is with my TalkTalk service.  Please advise what I can do to resolve this - I see some people with similar issues have been sent new routers to try.

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3 REPLIES 3

Message 1 of 4

Hi becsquad

 

Thanks for updating your Community Profile.

 

I have ordered you a different make and model of router, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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becsquad
First Timer
Message 2 of 4

Hi Debbie,

I think I have added the details you need.  Please note I don't use the landline so have provided a mobile as well, should you need to contact me.

Debbie-TalkTalk
Support Team
Message 3 of 4

Hi becsquad

 

Apologies for this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then look into this further.

 

Thanks

 

Debbie

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