Hi @simg6827,
CityFibre are a company that are upgrading people from their old copper phone line, to a full fibre connection. They just upgrade the 'wire', you would still be a TalkTalk customer, just with a new full fibre connection to your property.
It does sound like the communication around this process is very poor for many customers, just getting a random text or email out of the blue like this. the support team here may be able to give you some more info tomorrow.
If you do go ahead with the appointment, then one thing to be careful of, if you currently use your TalkTalk landline phone then make sure they confirm you can still have a phone on the new connection, as some customers have found that after the upgrade they have broadband but no phone.
For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.
Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).
