Constant disconnects

[josef]

Hi,

For the last few weeks I have been having disconnects happening pretty much at random.

Sometimes several in a row. The router reconnects only to disconnect again after a couple of min.

No issues are showing up when I do a service status check.

Could you please see what the cause is?

Many thanks

[Debbie-TalkTalk]

Hi josef

No problem. The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie 🙂

[josef]

Hi Debbie, 

Thanks for the quick reply. 

I haven't got another router to test with. So if you could send one that would be great. 

Thanks 

[Debbie-TalkTalk]

Hi josef

I'm sorry to hear this.

The line tests are clear no faults detected.

Have we sent you a different router for testing?

Thanks

Debbie