Devices keep losing connection

[david7892003]

I hope one of the experts on this forum van help before my wife and I go bonkers. Around Christmas our download speed dropped to around 10Mbps from our usual 35Mbps. After using the app to test the line an Openreach engineer (2) arrived to swao the old whit BT box on the wall and replaced the microfilter. Speed restored, but since then we are having all sorts of issues with devices losing connection. Hive heating blink doorbell sonos etc. I've spent hours on live chat ususlly culminating in resetting the router and the ahent assuring me all is OK. Then it starts again. I am truly at a loss as to what I can do next. Has any one else encountered this problem and how did you resolve it. We have been with Talktalk for many years and are still using the original router supplied.

[amahle-TT]

I can see that your broadband connection is stable and there are no issues showing on the line.

The broadband connection covers the physical cabling into your home and the router from outside your premises, so as that is working the issue you're experiencing is likely to be due to a WiFi problem, or other issue in your home.

I can guide you through checks which should help identify the issue and resolve if possible

Our tests aren’t showing any faults currently. However, I would recommend Total Home WiFi to ensure good WiFi coverage in your home. This service provides boosters that extend your WiFi coverage throughout your home.

Would you like to know more about your upgrade options?

[david7892003]

OK but i have done at least 4 line tests previously with no result. Carry on

[amahle-TT]

A line test is currently underway. This checks the equipment used to provide the broadband service to your home - including the exchange, cabinet and line equipment.

This can take up to 5 minutes to complete. I'll let you know if this test finds a fault, otherwise I'll continue with further checks.

[amahle-TT]

I am about to run a test that will look at the condition of your line. This test will identify any faults in the cables and associated equipment, between your home and the exchange, that could effect your service.

The result will allow us to determine if an engineer is required, or whether additional checks need to be completed with you.

[david7892003]

it is a general issue, sonos is in living room, blink doorbell is in hall , main desktop computer is upstairs. Happens to them all

[amahle-TT]

Does the problem occur everywhere you try and use the WiFi, or just in certain parts of the house - for example upstairs, or outside the house?

[amahle-TT]

Thank you for confirming

[david7892003]

yes i am messaging from home and we do not have any health related devices like alarms

[amahle-TT]

Please confirm if you are messaging us from home, thanks.

[amahle-TT]

Hi there @david7892003. I am very sorry to hear this. I will look into this for you.