Disconnects when it rains

[Sezake]

My Internet connection disconnects everytime it starts to rain heavily. We have overhead wires connecting to the house and suspect these are damaged but openreach has said to raise with our provider who will escalate the issue. Advice needed please

[Michelle-TalkTalk]

Morning,

How are you getting on? Do you still need assistance with this?

Thanks

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks