Don't have internet

[Yotov]

My router flashing amber and white lights... and now is solid amber

#No internet at all..

[Chris-TalkTalk]

Great news, thanks for letting me know 🙂

[Yotov]

Hello

The engineer fixed the issue

Thank a lot

[Chris-TalkTalk]

 No problem 🙂

[Yotov]

Ok

Thank you for that

[Chris-TalkTalk]

If you don't hear anything by Thursday just bump the thread and I'll check for updates

[Yotov]

Ok

[Chris-TalkTalk]

Line test is still picking up a potential fault so I've raised this to Openreach for investigation. Openreach will investigate over the next 72 hours and may contact you directly if they need to access your home

Chris

[Chris-TalkTalk]

OK thanks. I'll just run another line test and get back to you

Chris

[Yotov]

Ok its on now

[Chris-TalkTalk]

OK thanks 🙂

[Yotov]

Ok I'll switch it off and will text again after 30 min

[Chris-TalkTalk]

Could you just try switching your router off for 30 minutes, then switch back on and retest. If it's then still not connecting we'll need to arrange an engineer visit to investigate further

Chris

[Yotov]

Yes its only the router connected to the micro filter

[Chris-TalkTalk]

Thanks, so do you just have the router connected to the test socket via a micro-filter and no other devices connected?

Chris

[Yotov]

Is connected yes

[Chris-TalkTalk]

OK thanks. Is your router currently connected to the test socket, if you have one? - Your guide to main phone sockets - TalkTalk Help & Support

[Yotov]

I don't use the telephone service

Only internet

[Chris-TalkTalk]

OK, no problem. Line test is picking up a potential problem, are you experiencing any problems with your telephone service?

Chris

[Yotov]

Yes please

I think the router have some issues

I did everything from turning off for 20 min to reset the factory settings

Is still solid amber light

[Chris-TalkTalk]

Hi Yotov,

How are you getting on, do you still need assistance?

Chris