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Broadband help

For queries about your TalkTalk broadband service.

ERRATIC BROADBAND SPEED

okalautar
First Timer
Private Message

on ‎25-04-2022 11:02 AM

Message 2 of 2

I'm been having trouble with erratic broadband speed. According to the TalkTalk portal, I should be getting 60-75Mbps, but over a day the speed varies from about 50Mbps (at best), down to 2-3 Mbps, and about 1 or 2 times a day it will lose broadband connection completely (and reconnect shortly after). I've done the connection tests (both wired and WiFi) and no error to the router can be found, even when my speed is down to 2 or 3 Mbps. Rebooting the router temporarily fixes the issue, but the speed begins to fluctuate hours later. Is there a chance that there is a line issue that isn't being detected by the connection test?, or could there be an issue with my phone socket or router?

Any ideas?

Tweakbox Appvalley https://vlc.onl/
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1 REPLY 1

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎25-04-2022 11:56 AM

Message 1 of 2

Hi okalautar,


If you need assistance can you please update your community profile to include your:
 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
 

Thanks

Chris

Chris, Community Team 

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