For queries about your TalkTalk broadband service.
on 23-08-2022 12:12 PM
Hello there ,
Ive been a talk talk customer for almost two years for which a majority of this I had absolutely no issues.
However last 3/4 months Ive had issues every single day , either with speed , frequent disconnects from the internet or both. After many different engineers came and went none seem to fix anything permanently and the problems would come back sometimes even the same day.
About the problems , when everything is working fine , I would get 250 mb/s average download. However sometimes for no apparent reason , my internet would drop down to around 5 mb/s speed. I would sometimes leave the router off for a while and upon turning it back on the speed would seem to increase back up to about a 100. However I would still get disconnected sometimes 5 times in an hour, rendering it unusable.
The engineers that would come would find no issues in my setup , and after a suggested modem and router replacement the problems still continued. The talktalk service centre would sometimes show theres a fault in my line but after another 5 minutes it would show everything is working fine.
After so many engineer visits and no resolutions in sight this is probably my last ditch effort to find a way to fix this.