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Broadband help

For queries about your TalkTalk broadband service.

Inter

Kiely
First Timer
Private Message TalkTalk
Message 3 of 3

Hi my Internet is constantly disconnecting I have now took out a new contract and it's still doing it 

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Morning @Kiely 

 

I'm sorry to hear this and we can look into this for you.

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number or Account number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

Michelle

 

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KeithFrench
Community Star
Private Message TalkTalk
Message 2 of 3

What make/model of router do you have? What does the light(s) show on it when it disconnects? Does this affect wired (Ethernet) connections as well as wireless ones?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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