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Broadband help

For queries about your TalkTalk broadband service.

Internet gone down

En1gma2024#
First Timer
Private Message TalkTalk
Private Message TalkTalk

Message 4 of 4

Internet down post code XXXXX REMOVED FOR SECURITY REASONS. 

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3 REPLIES 3

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 1 of 4

Good afternoon,

 

Do you still need assistance with this?

 

Thanks

 

Michelle

 

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Michelle-TalkTalk
Support Team
Staff
Private Message
Message 2 of 4

Hello,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number or Account number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

Michelle

 

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 3 of 4

@En1gma2024#, postcodes can reveal anything from one house in the countryside to whole street blocks.

 

As this sometimes reveals private information, you are asked not to post anything like that in the public forum pages. 

 

If you have filled in your community profile details, staff will identify your account and update you on the issue tomorrow. 

 

Please ensure that your Personal Information details are complete. 

 

Go via your avatar; settings; drop down menu.....Personal Information. SAVE CHANGES. 

Gliwmaeden2, a fellow customer.
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