Internet issues, uncontactable customer service

[Michelle579!]

Hi.

My internet connection has been cutting out for over 2 weeks now.

I was told openreach needed to attend last week, but have tried getting on touch with you for ab update on this, both via telephone, and via your live chat, and have been unsuccessful.

Could I please have an update on this? If you're unable to provide the service im paying for can we please talk about terminating my contact early free of charge? I work from home (have had to commute and pay travel for the last 2 weeks), and cannot rely on an ISP who is uncontactable when support is needed.

[Michelle-TalkTalk]

Morning,

We've received an update to advise that the fault has been cleared and closed. How is your broadband connection at the moment please?

Thanks

Michelle

[Michelle-TalkTalk]

Good afternoon,

I've re-checked and the fault is still in progress with the Openreach engineer so I'll hopefully know more in the morning for you.

Thanks

Michelle

[Michelle-TalkTalk]

Morning,

The fault has been issued to a line engineer this morning so I'll check again this afternoon for a further update for you.

Thanks

Michelle

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. I've run a test on your line now which has detected a potential line fault so I've passed this straight over to Openreach now to complete an external line investigation and I'll check again first thing in the morning for an update for you.

Thanks

Michelle

[ferguson]

Cool, you should get a response in the morning. 

[Michelle579!]

Thanks! All completed now 

[ferguson]

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