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Broadband help

For queries about your TalkTalk broadband service.

Is internet in luton down with talk talk

Max_lfc
Newbie
Private Message TalkTalk

yesterday

Message 3 of 3

What's wrong with eero router it's gone red for 14 hrs

 

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message

13 hours ago

Message 1 of 3

Hi Max,

 

Have any of the lights changed on the ONT box on the wall too?

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number or Account number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

Michelle

 

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ferguson
Community Star
Private Message TalkTalk

yesterday

Message 2 of 3

Do you have an eero as part of a TalkTalk Full Fibre service? If so what are the lights on the ONT showing? If you do have Full Fibre try turning off both the ONT and the eero at the mains for a full 30 minutes and see if that helps.

 

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

 

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