Is internet in luton down with talk talk

[Max_lfc]

What's wrong with eero router it's gone red for 14 hrs

[Michelle-TalkTalk]

Hi @Max_lfc 

How are you getting on? Do you still need our help with this?

Thanks

Michelle

[Michelle-TalkTalk]

Hi Max,

Have any of the lights changed on the ONT box on the wall too?

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[ferguson]

Do you have an eero as part of a TalkTalk Full Fibre service? If so what are the lights on the ONT showing? If you do have Full Fibre try turning off both the ONT and the eero at the mains for a full 30 minutes and see if that helps.

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.