Lose wifi for a few minutes most days

[Bella2025]

For a few weeks now I seem to lose wifi for a few minutes most days when using my laptop or phone.  I have the Huawei Router HG635 and am wondering if it needs replacing as it is no longer supported.  I have tried contacting the online support but can't get an agent to answer.

[siphosethu-TT]

Hi there @KeithFrench, thank you very much for the help. 

[KeithFrench]

Hi @Bella2025 

Actually, no, I can't open the ZIP file at all. Please could you try again & this time set a password in 7-Zip as well & PM that tyo me

[KeithFrench]

Hi @Bella2025 

Thanks very much, I'll have a look at that tomorrow, now if that is OK?

[Bella2025]

Hi Keith,

Hopefully I have followed the instructions correctly.  

Thanks

[siphosethu-TT]

Hi there @Bella2025, please follow @KeithFrench instructions, he's knowledge can be of great help.

Thank you @KeithFrench, appreciate you.

[KeithFrench]

Hi @Bella2025 

No problem. Do not worry about interpreting the results; I will do that for you. I will send a PM to you that contains a link to a guide of mine on Wi-Fi interference. It is quite lengthy (approximately 30 pages), but you will likely only need to review three or four pages in total. Initially, look at the section called "Are you suffering from interference – prove it first". This is the first link in the table of contents. This section includes full details of free Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Select the analyser of your choice & my guide explains how to use it.

If you are using Wi-Fi Scanner, please attach the zip file to this thread. As soon as I have downloaded it, I will remove the attachment from your post to preserve your privacy.

With all other analysers, please follow my instructions below.

Please collect the required screenshots and include them in your reply.

Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos, please, as they can be difficult to read, because the text can get out of focus when zoomed in. Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & uploading them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large.

[Bella2025]

@KeithFrench- If you can help optimise my WiFi that would be great. 

[mandisa1-TT]

Thank you so much for the support @KeithFrench 

[KeithFrench]

Hi @Bella2025 

Then you are right to think it is a WiFi issue.

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment; this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz band can sometimes have a better range; however, this all depends on your local area.

In other words, I offer a free, impartial analysis of your Wi-Fi network and will try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others.

If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.

[Bella2025]

The internet, wireless and ethernet lights are flashing green at the time I think. The power and broadband lights are solid green.

[KeithFrench]

When you say that you lose Wi-Fi @Bella2025 do you mean exactly that, a Wi-Fi reception issue, or do you lose connection from the router to the internet? When this happens, what is the exact status of the lights on the front of your router?