For queries about your TalkTalk broadband service.
on 28-10-2023 11:25 PM
I am experiencing a very annoy issue that my internet connection suddenly became very unstable since days ago, router's light constantly went amber, lost connection but reconnect again every around 10 minutes, I've tried to restart the router after turning power off for half-hour but the problem remains.
I've run an online connection test but no issue reported.
I also checked the router's few latest logs it says:
28.10.2023 23:10:29 | Error | DNS | DNS name resolution failure (32.156.90.20.in-addr.arpa) |
28.10.2023 23:10:08 | Info | SYS | TR-069 connectivity to (acs.talktalk.co.uk) has been closed |
28.10.2023 23:10:05 | Info | DHCPC | The WAN DHCP client IP address 78.147.219.88 |
28.10.2023 23:09:31 | Info | DHCPC | WAN DHCP client (1) started |
28.10.2023 23:09:28 | Info | XDSL | VDSL connectivity is up port 1 |
28.10.2023 23:08:59 | Warning | DHCPC | WAN DHCP client (1) stopped |
28.10.2023 23:08:58 | Info | XDSL | VDSL connectivity is down port 1 |
28.10.2023 23:05:59 | Error | DNS | DNS name resolution failure (_7001._https.appdeum.talktalk.co.uk) |
28.10.2023 23:04:57 | Error | DNS | DNS name resolution failure (_7001._https.appdeum.talktalk.co.uk) |
on 29-11-2023 07:20 AM
Hi AnnieMin,
I'm really sorry for the delay. Have you been able to connect since your last post or do you still need help with this?
Thanks
Michelle
on 28-11-2023 11:58 AM
Hi,
internet is down, all looks normal but no connection.
on 20-11-2023 12:02 PM
Good afternoon,
I'm glad to hear that the stability has improved. I've not made any changes, however if it hasn't dropped since Friday then it may have been related to the previous outage which the team were working to resolve earlier in the day. Hopefully the connection will now remain stable but please let us know if anything does change.
Thanks
Michelle
on 20-11-2023 11:58 AM
Morning,
It has being stable since last dropouts, I saw the gateway IP changed and DHCP allocated another IP for me when reconnected, I assumed you've done something on your side that fix the problem.
Thank you
Min
on 20-11-2023 06:53 AM
Morning AnnieMin,
I'm really sorry for the delay. Is your connection still dropping since your last post?
Thanks
Michelle
on 17-11-2023 03:14 PM
Now coming back, the disconnection lasted for 5 minutes, during the time the indicator light is white, and the router shows it is well connected, but in fact unable to connect internet.
Attempting to ping the gateway IP or DNS IP results in a time-out.
This issue has occurred at least four times today so far.
Is the talktalk side outage still there?
on 17-11-2023 03:02 PM
Hello,
Down again now.
from router it seems all right, light is white, but no internet connection... use hotspot to post this msg.
.
on 17-11-2023 01:57 PM
down for 2 minutes this time, now it is up, the light keeps on white. annoying
on 17-11-2023 01:55 PM
oh no.... the connection is down again
on 17-11-2023 11:38 AM
Hello,
Thanks for the update. I've just re-checked for an update and can see that this outage has now been resolved.
Thanks
Michelle
on 17-11-2023 11:16 AM
the speed is also OK now at 74Mbps.
on 17-11-2023 11:03 AM
Hi,
Thank you for the update, the internet is coming back now.
I just went downstairs to ground floor to see if anybody was touching the exchange, but nobody was there.
17-11-2023 10:54 AM - edited 17-11-2023 10:58 AM
Hi again,
Update - This may be related to an outage which our team are looking into. I'll post back as soon as I know more.
Thanks
Michelle
on 17-11-2023 10:50 AM
Morning,
I'm really sorry to hear this. I've re-run the line test now which is clear and I can see 1 re-connection in the last 8 days. Are you still seeing the amber light on the router now? Is the voice service ok, do you have a dial tone?
Thanks
Michelle
on 17-11-2023 10:45 AM
Hi,
I just want to report the faulty coming back again.
The internet connection is totally cut off right now..... the router's light shows solid amber, restart the router already but not coming back.
please help.
on 14-11-2023 08:18 AM
No problem, please let us know how you get on 🙂
Michelle
on 14-11-2023 08:16 AM
Thank you for your advise I would like to try if I have some free time .
I was told the root cause is a physical issue at the exchange inside the building, Openreach is planning to replace something at exchange,
but this would not proceed until a third party completes some repair works on the building.
Thanks
on 14-11-2023 08:08 AM
Hi again,
Thank you for the update. I've had a look at your connection stats now and the sync speed looks ok. Could you try powering down the router for a full 30 minutes and then retest the speed again please as this will reset the current session and can often increase the throughput speed.
Please let us know how you get on 🙂
Thanks
Michelle
on 14-11-2023 07:59 AM
Good morning,
The connection has remained stable for over 5 days since the Openreach visit, which is positive news. However, the speed remains low, with the download speed (DS) under 40Mbps, despite the router saying 80Mbps, which is not reflective of the actual speed.
According to the Openreach engineer's comments, resolving this issue might take a considerable long time.
Kind regard
on 14-11-2023 07:30 AM
Morning Annie,
How are you getting on?
Thanks
Michelle