Need return label for faulty router

[Andyste1]

I had a faulty router replaced.

The box contained a return bag but there was no return label inside it (I checked carefully).

I have been on chat twice. The first time I was told to just send it back (at zero cost to me) but of course the post office wouldn’t accept it without a prepaid label. The second time I was told a new return bag has been ordered. This has not arrived and the 28 days is almost up. Please either send a return bag or confirm I just need to recycle it locally.

Thanks

[kanya-TT]

Hey there, @Andyste1. It would seem there was an error in sending your returns bag on our end, let me look into your account and if needs be, I'll raise an escalation for you. 

Kanya