For queries about your TalkTalk broadband service.
on 20-04-2022 12:57 PM
I’m new to talk talk and trying to work from home but the router grinds to a halt when I try to connect to the internet. I have to switch all other devices off to allow even a slow connection. My work IT help desk say they have had this issue with other colleagues who are on TT and that they have been advised to get a better router. Please can you help before the router gets launched out of the window!!!
on 28-04-2022 01:52 PM
Hi OurStitch22
I'm so glad to hear that this is now working ok 🙂
If you do experience any further issues then please let us know.
Thanks
Debbie
on 28-04-2022 01:45 PM
Amazing, I’m now getting internet like it should be. It took a lot of getting there but it’s all good now. 🥳
on 28-04-2022 12:30 PM
Hi OurStitch22
How are you getting on, have you received the replacement router?
Thanks
Debbie
on 22-04-2022 02:07 PM
Hi OurStitch22
The router is on its way, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
Thanks
Debbie
on 22-04-2022 02:01 PM
I used the cable. Yes please send me the different router.
on 22-04-2022 01:19 PM
Hi OurStitch22
The Huawei WIFI hub also comes with an ethernet cable so you can connect wired.
Would you like me to send a Sagemcom WIFI hub?
on 22-04-2022 01:16 PM
No, absolutely not. The connection is rubbish either way. I’ve been advised that I need a different router, as it won’t allow an Ethernet cable either.
on 22-04-2022 07:38 AM
Hi OurStitch22
Thank you.
I can see that you are using a Huawei WIFI hub and this should work ok with VPN.
Is the connection ok when not using VPN?
on 21-04-2022 03:24 PM
TT landline added
on 21-04-2022 02:45 PM
Thanks for updating your profile but could you also add your TalkTalk landline telephone number so that we can locate you on our systems
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 21-04-2022 01:45 PM
Account information updated
on 21-04-2022 01:31 PM
Hi OurStitch22,
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 21-04-2022 01:25 PM
My IT help desk advise that I need a different router as they have encountered this problem with my other colleagues.
on 21-04-2022 01:24 PM
The router won’t allow a wired connection, it just doesn’t do anything, I’m having to use my mobile as a hotspot which is crazy when I’m paying for internet that’s not fit for purpose.
on 20-04-2022 01:48 PM
Hello,
I'm sorry to hear this. Are you using a VPN when this happens? Are you connected wired or wireless?
Thanks