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No Broadband connection since 24 May

Karen2022
First Timer
Message 16 of 16

Off and on connection over the last few days.  From around 6pm yesterday (24 May)  the broadband connection stopped entirely.  Telephone working fine.

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15 REPLIES 15

Message 1 of 16
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Karen2022
First Timer
Message 2 of 16

Thank you

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Message 3 of 16

No problem, if it doesn't resolve the problem then we'll probably need to arrange an engineer visit, but hopefully it will

 

Chris

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Karen2022
First Timer
Message 4 of 16

Thank you.  Hope that fixes the problem, as I work from home too and need a connection.

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Message 5 of 16

I've ordered the router, it should be with you within a couple of days 

 

Chris

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Karen2022
First Timer
Message 6 of 16

Yes, that would be good.

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Message 7 of 16

Line test is passing so I think we should try another router, would you like me to send on to test with?

Chris

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Karen2022
First Timer
Message 8 of 16

No, the previous router we had stopped working and you replaced it with the current one.

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Message 9 of 16

Do you have another router that you can test with?

 

Chris

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Karen2022
First Timer
Message 10 of 16

Plugged into the telephone socket - yes
Router switched on - no

Checked this morning around 8:30am to see if the connection was back, but it was not, so I switched off the router.  No point in having it switched on, if there is no connection.

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Message 11 of 16

OK thanks, was it switched on and connected to the telephone socket when you left home this morning?

Chris

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Karen2022
First Timer
Message 12 of 16

Hello Chris, I am not in same location as my router.  I am using a broadband connection at my place of work.  

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Chris-TalkTalk
Support Team
Message 13 of 16

Hi Karen,

 

Thanks for updating your profile. Could you just confirm that your router is currently switched on and connected to your telephone socket

 

Chris

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Karen2022
First Timer
Message 14 of 16

Profile updated, as requested

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Michelle-TalkTalk
Support Team
Message 15 of 16

Hello,

 

Can you please update your community profile to include your:
 

  • Name
  • Telephone number
  • Alternative contact number
     

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks


 

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