No Broadband connection since 24 May

[Karen2022]

Off and on connection over the last few days.  From around 6pm yesterday (24 May)  the broadband connection stopped entirely.  Telephone working fine.

[Chris-TalkTalk]

No problem 🙂

[Karen2022]

Thank you

[Chris-TalkTalk]

No problem, if it doesn't resolve the problem then we'll probably need to arrange an engineer visit, but hopefully it will

Chris

[Karen2022]

Thank you.  Hope that fixes the problem, as I work from home too and need a connection.

[Chris-TalkTalk]

I've ordered the router, it should be with you within a couple of days 

Chris

[Karen2022]

Yes, that would be good.

[Chris-TalkTalk]

Line test is passing so I think we should try another router, would you like me to send on to test with?

Chris

[Karen2022]

No, the previous router we had stopped working and you replaced it with the current one.

[Chris-TalkTalk]

Do you have another router that you can test with?

Chris

[Karen2022]

Plugged into the telephone socket - yes
Router switched on - no

Checked this morning around 8:30am to see if the connection was back, but it was not, so I switched off the router.  No point in having it switched on, if there is no connection.

[Chris-TalkTalk]

OK thanks, was it switched on and connected to the telephone socket when you left home this morning?

Chris

[Karen2022]

Hello Chris, I am not in same location as my router.  I am using a broadband connection at my place of work.  

[Chris-TalkTalk]

Hi Karen,

Thanks for updating your profile. Could you just confirm that your router is currently switched on and connected to your telephone socket

Chris

[Karen2022]

Profile updated, as requested

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:
 

• Name
• Telephone number
• Alternative contact number
   

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks