No broadband

[Andyc33]

Hi, I’ve reported a fault through my account but got a reply saying check back in a few days! The router has a permanent orange light, with no internet connection. I need this fixed ASAP, I have work to do!

[Anonymous]

Hi,

How are you getting on?

Thanks

[Anonymous]

Morning,

I'm sorry to hear this. I've run a test on the line now which is clear and the connection stats look ok. Are you able to connect at the moment?

Thanks

[Skynet_TX]

Hi @Andyc33,

The support team here on the community will be back in the morning, and should be able to check on the status of the fault that is causing the issue. 

You may get faster support from the live chat or calling customer services on 0345 172 0088 this evening.