I have had no internet for at least a week. I went through all the checks via Live Chat, which resulted in them issuing a new router. This has made no difference.
All devices are connected to the router ok. Logged into the router admin pages, and you can see that all is working except connection to the internet. DSL line is up, but internet status is "Not Connected" and the status screen shows "disconnected".
After 2 hours + with the Live Chat support, they cannot help because the line checks report connection is ok.
Other forum posts have similar situations and have been resolved by back office team or OpenReach engineer fixing connection in the cabinet.
Please help.
To be clear, we've done all the local equipment checks, restarts, factory reset, changes cables, used master socket test etc etc.
