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For queries about your TalkTalk broadband service.

Frequent Loss of Internet Connection & Automatic Wi-fi Optimisation (Please Switch Off)

TTFibreuser
First Timer
Private Message
Message 3 of 3

For the last week we've been suffering frequent disconnections from the internet (tho' the wi-fi remains on, with devices connected).  This was confirmed using the Fast5364 hub dashboard.

 

I've run all the diagnostic tests (which showed no problems) and even did a full reset because it was so bad.  I'm not sure if the original problem is still occurring, but the reset has re-introduced automatic wi-fi optimisation on my hub, which is causing daily havoc when it changes from my chosen channel settings (mostly on the 2.4GHz).

 

Could you please switch OFF the automatic wi-fi optimisation for my router? 

 

Thanks, in advance.

 

 

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2 REPLIES 2

Message 1 of 3

Hi TTFibreuser

 

How's the connection been since your last post?

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 2 of 3

Hi TTFibreuser

 

I'm really sorry to hear this.

 

I've switched the WIFI optimisation off as requested.

 

Are wired connections also dropping?

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