No internet - router, wifi & phone OK

[MikeSTech]

Since this morning we have had no internet. Talktalk texted at 9:35am to say OpenReach had reported an issue in our area (SW20) which might affect service & would be fixed by 3pm, however it is now 4:45pm & still no internet. TT service is reporting no issues.  Do you have an update on progress please?

[nambuso-TT]

@MikeSTech Please confirm if you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example, a care alarm, lifeline, health pendant or fall detector and will you and anyone who lives with you be able to contact emergency services while your service remain impacted.

@blodwynblod Could you please start your own thread and we will look into this for you. Thanks.

[blodwynblod]

hi I lost internet at 4.30 pm on 23.6.25 ( yesterday) also couldn't get through to talktalk.co.uk  on phone broadband . no response , router saying connection established but no response from dns server,  I changed the dns server in the router from 79.79.79.79 ( talktalk) to google DNS server 8.8.8.8 and it reconnected a few minutes later at 7pm and has been fine since , maybe it was a co-incidence

Blodwyn 

[MikeSTech]

So I've just received an update text from TT advising that OpenReach are now not expecting to fix this fault in my area until estimated 5pm tomorrow 24/ 06/2025 - which is not great news, but at least we now know where we stand. We are unlikely to be the only TT customers experiencing this problem.

Any ongoing updates you receive on this would be appreciated & thanks for your continued help.

[nambuso-TT]

Alright, thanks. Please provide an answer to the above question.

[MikeSTech]

Sorry, I should have added that the incident reference number I was given this morning by TT for the fault OpenReach had advised TT about is MEC-65147 so all I'm asking for, for now, is a progress update on OpenReach fixing that fault in my area.

Thanks.

[nambuso-TT]

Okay thank you very much for letting me know. Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example, a care alarm, lifeline, health pendant or fall detector.

[MikeSTech]

Yes, I am messaging you from home, but of course NOT via the Talktalk services (i.e. my router) but via the browser on my mobile 'phone for which my provider is O2, because of course there is no internet via my router due to the fault external to my premises as reported by TT on behalf of OpenReach at 9:35am this morning.

[nambuso-TT]

Hi there @MikeSTech. I am very sorry to hear that you are having issues with your internet connection. I will run checks for you to determine the cause of the issue. Please confirm if you are messaging us from home, where the TalkTalk services are installed. Thanks