No power to router

[Martandviv]

Hi,

my router power light is not on. I have checked the power socket and connected to another socket with no success. Please send me a new router asap!

[Debbie-TalkTalk]

Hi Martandviv

Thanks for updating your Community Profile.

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

[Debbie-TalkTalk]

Hi Martandviv

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then send you a replacement router.

Thanks

Debbie

[Skynet_TX]

Hi @Martandviv,

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

• Your name
• Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR your account number if you have Full Fibre with no landline
• An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow.