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Broadband help

For queries about your TalkTalk broadband service.

Not getting the guaranteed speeds!

Whisper
Enlightened One
Private Message

‎23-09-2023 08:09 PM - edited ‎23-09-2023 08:10 PM

Message 8 of 8

Hi,

 

I recently had a fault on my line and an open reach engineer came out( he did not need to come into my home) I don't know if he fixed the issue as I never got a call from him saying the issue has been resolved ( even though he told me he would call me and let me know what was happening) I am however led to believe that the issue has been resolved (whatever the issue was) and now my download speed has tanked. I am not getting the guaranteed download speed. Upload speed seems fine. Before the fault all was well, the download speed I have now is not even half of my guaranteed speed. 

 

My broadband package is Fibre 35 and my download speed is around 10mpbs

 

 

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7 REPLIES 7

Michelle-TalkTalk
Support Team
Staff
Private Message
In response to Whisper

on ‎25-09-2023 09:32 AM

Message 1 of 8

Hi Whisper,

 

Lovely to hear from you too 🙂 I'm glad to hear that your throughput speeds have increased following this. Sometimes clearing the current session (with a 30 minute power down) can help. Please let us know if you need anything else.

 

Thanks

 

Michelle

 

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Whisper
Enlightened One
Private Message
In response to Michelle-TalkTalk

on ‎25-09-2023 09:21 AM

Message 2 of 8

Good morning Michelle good to see you, getting on great once again, powered down for a full 30 minutes this morning and my speeds have returned to normal. Thanks for your response. Have a great week!

 

Regards, whisper 👍🏻

Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎25-09-2023 07:50 AM

Message 3 of 8

Morning Whisper,

 

How are you getting on? Did you have a chance to try the 30 minute router power down?

 

Thanks

 

Michelle 🙂

 

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ferguson
Community Star
Private Message TalkTalk
In response to Whisper

on ‎23-09-2023 10:04 PM

Message 4 of 8

Yeah, a quick off-on often did the trick back in the old ADSL days, but a VDSL session at the DSLAM is more persistent, hence the 30 minute suggestion. 

Gliwmaeden2
Community Star
Private Message TalkTalk
In response to Whisper

on ‎23-09-2023 09:27 PM

Message 5 of 8

The idea is to start a new session at the cabinet, @Whisper. One minute is no use for this at all.

Gliwmaeden2, a fellow customer.
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Whisper
Enlightened One
Private Message
In response to ferguson

on ‎23-09-2023 09:24 PM

Message 6 of 8

I turned it off for about a minute, earlier then switched it back on, still the same slow speeds, so you have to give it a half hour now these days? I will try that tomorrow when I leave the house for the afternoon. Thank you for your advice.

0 Likes

ferguson
Community Star
Private Message TalkTalk

on ‎23-09-2023 08:27 PM

Message 7 of 8

Try switching off the router for a full 30 minutes to allow the session to reset before turning it back on again, see if that helps.

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