Internet issues for over 2 months

[CraigHobbs]

Anyone had any success with getting through to anyone that knows what they are on about ? spoke to numerous people over the last 2 months about my internet dropping out and sub standard speeds constantly, just be told that its working fine! Finally got a engineer out last month to put a new line in which has still not solved the issue. im thinking its router related as every thing else has been renewed but they refuse to send out a new router!

[Anonymous]

Morning Craig,

How are you getting on? Has the fault now been resolved?

Thanks

Michelle

[Karl-TalkTalk]

Hi

Ok, then I'll arrange for a repeat engineer for this.

I'll send you a PM to confirm some security info to allow me to progress.

Thanks  

Karl. 

[CraigHobbs]

All connections drop out wired/wireless. i have taken every device off apart from my wired computer and it still has the same issue 

[Karl-TalkTalk]

Hi

OK, and do the drops affect only a wifi connection or do you see the drops in wired devices also.

Thanks  

Karl. 

[CraigHobbs]

I do not have a home phone plugged in at all so i couldn't tell you. 

[Karl-TalkTalk]

Hi

Sorry to hear this. Can you tell me, is there any noise or crackling on your phone line, or is there a clear dial tone on the home phone ?

Thanks  

Karl. 

[CraigHobbs]

The router arrived yesterday and worked flawless all yesterday and last night until this morning when the issue has cropped up again ! 

My internet speeds are absolutely shocking now on wired/wireless devices, keep dropping out of meetings this morning due to loss of connection even on wired devices. 

something is not right at all and im not getting anywhere near the guaranteed speeds that talktalk say i will.

[Debbie-TalkTalk]

Hi Craig

I'm so sorry to hear this.

I've ordered the replacement router for you. Please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie