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Broadband help

For queries about your TalkTalk broadband service.

Not getting the guaranteed speeds!

Whisper
Enlightened One
Private Message

‎23-09-2023 08:09 PM - edited ‎23-09-2023 08:10 PM

Message 8 of 8

Hi,

 

I recently had a fault on my line and an open reach engineer came out( he did not need to come into my home) I don't know if he fixed the issue as I never got a call from him saying the issue has been resolved ( even though he told me he would call me and let me know what was happening) I am however led to believe that the issue has been resolved (whatever the issue was) and now my download speed has tanked. I am not getting the guaranteed download speed. Upload speed seems fine. Before the fault all was well, the download speed I have now is not even half of my guaranteed speed. 

 

My broadband package is Fibre 35 and my download speed is around 10mpbs

 

 

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7 REPLIES 7

Anonymous
Not applicable
Staff
Private Message
In response to Whisper

on ‎25-09-2023 09:32 AM

Message 1 of 8

Hi Whisper,

 

Lovely to hear from you too 🙂 I'm glad to hear that your throughput speeds have increased following this. Sometimes clearing the current session (with a 30 minute power down) can help. Please let us know if you need anything else.

 

Thanks

 

Michelle

 

Whisper
Enlightened One
Private Message
In response to Anonymous

on ‎25-09-2023 09:21 AM

Message 2 of 8

Good morning Michelle good to see you, getting on great once again, powered down for a full 30 minutes this morning and my speeds have returned to normal. Thanks for your response. Have a great week!

 

Regards, whisper 👍🏻
Anonymous
Not applicable
Staff
Private Message

on ‎25-09-2023 07:50 AM

Message 3 of 8

Morning Whisper,

 

How are you getting on? Did you have a chance to try the 30 minute router power down?

 

Thanks

 

Michelle 🙂

 

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ferguson
Community Star
Private Message TalkTalk
In response to Whisper

on ‎23-09-2023 10:04 PM

Message 4 of 8

Yeah, a quick off-on often did the trick back in the old ADSL days, but a VDSL session at the DSLAM is more persistent, hence the 30 minute suggestion. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Gliwmaeden2
Community Star
Private Message TalkTalk
In response to Whisper

on ‎23-09-2023 09:27 PM

Message 5 of 8

The idea is to start a new session at the cabinet, @Whisper. One minute is no use for this at all.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Whisper
Enlightened One
Private Message
In response to ferguson

on ‎23-09-2023 09:24 PM

Message 6 of 8

I turned it off for about a minute, earlier then switched it back on, still the same slow speeds, so you have to give it a half hour now these days? I will try that tomorrow when I leave the house for the afternoon. Thank you for your advice.

0 Likes

ferguson
Community Star
Private Message TalkTalk

on ‎23-09-2023 08:27 PM

Message 7 of 8

Try switching off the router for a full 30 minutes to allow the session to reset before turning it back on again, see if that helps.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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