For queries about your TalkTalk broadband service.
on 05-04-2023 02:49 PM
I've been frustrated by periodic glitching on Teams calls, so went exploring. Using mtr (MyTraceRoute) to give an overview via repeated traceroutes, I can see that one host on the talktalk network (host-78-144-5-89.as13285.net) has consistently high packet loss (see first snapshot below).
You can see that all hops, to a typical example destination, show no loss apart from what for me is the 5th and last hop in your network. Maybe your peering with Cloudflare is congested? You can see these glitches happen now and again (see second snapshot below) and I notice that they correspond to breakup in my Teams conversations.
How do I get you guys to get your network folk to investigate this congestion please?
Packets Pings
Host Loss% Snt Last Avg Best Wrst StDev
1. 10.0.1.1 0.0% 7476 1.7 3.0 1.3 2329. 53.0
2. host-80-47-128-1.as13285.net 0.0% 7475 33.0 12.1 5.9 2183. 52.7
3. ae50-ner002.msp.as13285.net 0.0% 7475 9.4 14.8 7.4 2074. 49.9
4. ae50-scr002-msp.as13285.net 0.0% 7475 32.1 12.8 7.3 1898. 44.3
5. host-78-144-5-89.as13285.net 7.9% 7475 10.2 14.8 8.0 2220. 57.4
6. 162.158.32.11 0.0% 7475 11.1 13.8 7.9 2768. 69.0
7. one.one.one.one 0.0% 7475 8.4 10.7 7.4 2477. 55.8
Last 70 pings
1. 10.0.1.1 ......................................................................
2. host-80-47-128-1.as13285 ......................................................................
3. ae50-ner002.msp.as13285. ......................................................................
4. ae50-scr002-msp.as13285. .....................................................................
5. host-78-144-5-89.as13285 .........?...........?..?.......?...?.......?.?..??.............?....
6. 162.158.32.11 .....................................................................
7. one.one.one.one .....................................................................
Thanks