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Broadband help

For queries about your TalkTalk broadband service.

Packet Loss on talktalk backhaul, host-78-144-5-89.as13285.net

talkwhatever
Conversation Starter
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Message 41 of 41

I've been frustrated by periodic glitching on Teams calls, so went exploring. Using mtr (MyTraceRoute) to give an overview via repeated traceroutes, I can see that one host on the talktalk network (host-78-144-5-89.as13285.net) has consistently high packet loss (see first snapshot below).

 

You can see that all hops, to a typical example destination, show no loss apart from what for me is the 5th and last hop in your network. Maybe your peering with Cloudflare is congested? You can see these glitches happen now and again (see second snapshot below) and I notice that they correspond to breakup in my Teams conversations.

 

How do I get you guys to get your network folk to investigate this congestion please?

                                                           Packets               Pings
 Host                                                    Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. 10.0.1.1                                              0.0%  7476    1.7   3.0   1.3 2329.  53.0
 2. host-80-47-128-1.as13285.net                          0.0%  7475   33.0  12.1   5.9 2183.  52.7
 3. ae50-ner002.msp.as13285.net                           0.0%  7475    9.4  14.8   7.4 2074.  49.9
 4. ae50-scr002-msp.as13285.net                           0.0%  7475   32.1  12.8   7.3 1898.  44.3
 5. host-78-144-5-89.as13285.net                          7.9%  7475   10.2  14.8   8.0 2220.  57.4
 6. 162.158.32.11                                         0.0%  7475   11.1  13.8   7.9 2768.  69.0
 7. one.one.one.one                                       0.0%  7475    8.4  10.7   7.4 2477.  55.8
                             Last  70 pings
 1. 10.0.1.1                 ......................................................................
 2. host-80-47-128-1.as13285 ......................................................................
 3. ae50-ner002.msp.as13285. ......................................................................
 4. ae50-scr002-msp.as13285. ..................................................................... 
 5. host-78-144-5-89.as13285 .........?...........?..?.......?...?.......?.?..??.............?....
 6. 162.158.32.11            ..................................................................... 
 7. one.one.one.one          ..................................................................... 

Thanks

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