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Broadband help

For queries about your TalkTalk broadband service.

Please cancel Callsafe on my account

Nimiq4
Visitor
Private Message TalkTalk
Message 7 of 7

I'm unable to cancel Callsafe via my account login, the button linking me to the function just returns the "Oops....." message. Tried PC, mobile, different browsers, different Windows (7 and 11), always "Oops...".
Please could someone cancel the Callsafe boost on my account. We no longer use the telephone and have no need for callsafe.

 

Thanks

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6 REPLIES 6

Message 1 of 7

Thak you very much for contacting TalkTalk, Have yourself a lovely day:)

 

Goodbye!👋

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Message 2 of 7

That's all thanks, I'm sorted now.

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Message 3 of 7

Is there anything else that youw would like me to assist you with today?

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nambuso-TT
Support Team
Staff
Private Message
Message 4 of 7

No problem:) You can also clear cookies and cache on your current browser before attempting anything. 

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Message 5 of 7

Thanks

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nambuso-TT
Support Team
Staff
Private Message
Message 6 of 7

Hi @Nimiq4, I'm sorry to hear that you're having trouble with canceling Call Safe. I’ve taken care of removing this feature for you on my end, and it should be fully removed within the next 24 hours.