Good afternoon,
I am having the exact same issue as raised by user joeyfrees on 12-12-2022 at 09:35 PM (see quoted below). Your representatives fixed the issue by changing the version of the firmware on the router. Please could you do the same for me.
'I use a remote desktop VPN connection to access my files and programmes at work when working from home. Up until about 3 months ago I could access this without issue. Since then I have been unable to connect.
It is not an issue with the computer or remote desktop software as the remote desktop can be accessed on internet connections from other providers (Sky/Now) and older Talk Talk routers.
I have been advised by my company's IT department that it is likely an issue caused by an update to the Router's firmware/software which has changed VPN/remote access security settings (we have the latest Sagecomm Talk Talk Wi-fi hub).
The IT department have also advised that the Remote Desktop/VPN uses Port 1723 and runs on the PCP protocol.
Looking at the other posts similar to this, many advise turning off home safe settings/scam protection or changing the DNS server. I have tried both of these things and this hasn't resolved my issue.
Please could you look into this and provide a solution. Three separate calls to your customer service centre have not resolved this issue. If this isn't resolved we will have no choice but to leave the service for one which we can guarantee will work for this vital purpose.
Many thanks.'
