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Broadband help

For queries about your TalkTalk broadband service.

It can't connect to internet

himpoon
First Timer
Private Message TalkTalk

on ‎11-02-2023 09:22 PM

Message 5 of 5

My internet has been lost over 1 day, the modem #2 green light has kept blinking (updating?) and the router has kept a solid amber light. I ran a connection test 2 hours ago, it detected a fault & needed me to book an engineer appointment. The engineer appointment will probably cost me £65. Could you check the status before I book the appointment? 

Him Poon
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4 REPLIES 4

Anonymous
Not applicable
Staff
Private Message

on ‎13-02-2023 07:04 AM

Message 1 of 5

Morning,

 

I'm sorry for the delay. How are you getting on?

 

Thanks

 

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ferguson
Community Star
Private Message TalkTalk

on ‎11-02-2023 10:33 PM

Message 2 of 5

OK, is that a City Fibre connection by any chance with a black ONT box on the wall? If so, the flashing green light means it is it trying to  connect to the network.  Try switching it off for a full 30 minutes, along with the router. Then switch the ONT back on and see if the green light becomes steady. If so, switch on the router again and hopefully you will be good to go. Let us know how you get on either way.

 

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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himpoon
First Timer
Private Message TalkTalk
In response to ferguson

‎11-02-2023 10:11 PM - edited ‎11-02-2023 10:13 PM

Message 3 of 5

Hi Ferguson, 

 

I have broadband only. 150fiber. 

Him Poon
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ferguson
Community Star
Private Message TalkTalk

on ‎11-02-2023 09:38 PM

Message 4 of 5

Which service do you have? Engineer appointments are not chargeable if there is a fault on the external network. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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