Broadband help

SFisher19 · ‎10-10-2022

Hi,

My bill was £22 a month for 18 months when I signed up. My contract just ended and I'm now being charged £49 for the same package (broadband and phone). My renewal offer is £28 (for broadband) and £16 (for phone) yet new customers are being offered the same broadband for £25. This is ridiculous. BT is a couple of £ cheaper and I'd rather go there regardless if this is how TalkTalk treats existing customers. Who can I speak to about not being ripped off?

Thanks.

SD Fisher

Anonymous · ‎13-10-2022

Hello,

Have you been in contact with our Live Chat customer services team?

Thanks

ferguson · ‎11-10-2022

If you type "live chat" in the search box at the top of the page you will find this:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

SFisher19 · ‎11-10-2022

When I tell you I've been to every page of this site looking for live chat.

SD Fisher

martswain · ‎10-10-2022

0345 172 0088 or live chat

Broadband help

Renewal more expensive than offer on site