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Contract renewal offer

AllyM
Philosopher
Private Message TalkTalk
Message 2 of 2

Just had an interesting email from TalkTalk trying to tempt me into a contract renewal offer as I am currently out of contract after my last Fixed Price Plus deal ended.

 

Here are some highlights:

"The first option is to continue with your current service which includes Fixed Price Plus¹ so you'll continue to pay £25.58 per month. Your monthly price will rise each April in line with Consumer Price Index (CPI) rate of inflation"

 

I'm actually paying £25.57 per month but TalkTalk never were too hot on getting details correct.

 

"The second option available for you is to move onto a new, matching Fibre 65 contract for £27.00 per month for another 24 months. Your monthly price will rise each April by £3"

 

So taking their deal, I'll pay an extra £1.43 for the next 7 months, then another £3 per month on top of that from April.

 

So let's just compare what I would be paying for the next tax year from April:

From April I would pay £30 but since I would have been paying an extra £1.43 for the previous 7 months if I take the deal now, let's average that out to the equivalent of about £0.83 per month over a year, giving me the equivalent of £25.57 until April then £30.83 for the next tax year, or about a 20.6% increase on the price I'm currently paying.

The following tax year the price will go up a further £3 (or 10%) to £33.

 

So the way I see it, if I reject the deal and do nothing, I'm gambling that the CPI rate of inflation next April will be less than 20.5% and less than 10% in April 2027 for me to be better off sticking with the status quo. Does that sound about right?

 

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1 REPLY 1

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 1 of 2

Yes!

 

They set the fixed annual rise far too high. It builds inflation all by itself x however million customers. 

 

It only seemed like a good idea when CPI was very high in 22 -23 & of course the 3.7% extra. Most customers are probably not on Fixed Price Plus, which gave you a better overall deal.

 

The relentless £3.00 is going to result in scandalously high prices eventually, especially for those who sleepwalk through the end of their contract year on year. Some people don't seem to keep an eye on it and expensive legacy accounts are assumed to be a fact of life.

 

Quite useful when people like you post their options, @AllyM, and help wake people up a bit!

Gliwmaeden2, a fellow customer.
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