Price increase

[lizevans55]

Hi, can you help me with this?

My contract is coming/has come to an end and I've been informed my new charge is £34 which is £10 a month more than I have been paying. I appreciate I have had a discount, but that is quite a hike. Can you offer me a better deal as I have found cheaper ones elsewhere offering the same or better broadband speeds.

Liz Evans

[Gliwmaeden2]

It's not always cheaper to have a "lower package", @Mialewis12.

Check on the main Talktalk webpage for "deals for existing customers" and check the small print details there near the bottom of the page. 

Use Chat any day or phone LOYALTY on 03451 720088 Monday  - Saturday daytime. 

Forum staff cannot fix this up for you.

[Mialewis12]

Can I take out a lower package of broadband 

[Arne-TalkTalk]

HI @lizevans55

You would need to call the loyalty team on 03451720088 They will be able to see what options are available

Regards

[ferguson]

It is the end of a discount, rather than a price increase, that will come in April!

I have moved this to the Billing section, but the support team here can't help directly. If you want to discuss your options you need to contact the customer loyalty team, they may well be able to offer you a new deal.