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Broadband help

For queries about your TalkTalk broadband service.

Renewing contract

Anzac73
First Timer
Private Message TalkTalk
Message 3 of 3

If I renew my contract for 24 months, do I get a new router/modem? The current one is now 7 years old and I understand improvements have been made in that time. Thanks. 

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2 REPLIES 2

Anzac73
First Timer
Private Message TalkTalk
Message 1 of 3

Hi - thank you for your response. 
It says Technicolour model no. DWA0120. I think it came out of the Arc. Issued years ago by Post Office Broadband who were taken over by Shell Energy and then TalkTalk. 

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

Which model have you got, @Anzac73?

 

You'll see it in extremely small print on a label on the back. 

 

As long as the router still works and has up to date software, it's not replaced automatically when we renew our contracts. 

 

Worth checking the model etc.

Gliwmaeden2, a fellow customer.
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