Returning bag

[CLHWDE]

Hi, I left Talk Talk in Aug/Sep, but no returning bag has been delivered to me despite I was told so. How do I request the bag please?  Thanks

[Philile-TT]

No, you do not need to include your account number when you recycle old equipment. 

[CLHWDE]

Many thanks for the information! 

Do I send the router to the  WEEE Returns  TalkTalk c/o Ingram Micro ... [...] , do I include my account #  etc?

[Philile-TT]

@Gliwmaeden2 thank you. 

[Gliwmaeden2]

Full information about recycling  / returning equipment can be found here, @CLHWDE:

https://help-centre.talktalk.co.uk/Manage_account/More_account_support/Returning_your_TalkTalk_equip...

[CLHWDE]

ZYXEL is on front panel. Is this what you were querying? 

What do I do with this router if I cannot return this model? 

I understand the supplier are responsible for recycling the equipment...?   

Thanks 

[mandisa1-TT]

I am sorry for that, the reason i ask is because you will only need to return the equipment if it is a SAGECOM router.

[CLHWDE]

I've pre-wrapped it, have to unwrap tomorrow to find out. 

Why the question now after you confirmed the bag will be posted 😞  

I will reply tomorrow.  Thanks.

[mandisa1-TT]

While i look into the returns bag issue for you, can you please confirm what router you have? is a SAGECOM router?

[mandisa1-TT]

Hi there @CLHWDE I will look into this for you.

[CLHWDE]

Hi again,

@nambuso-TT 

I have not received a return bag yet after 7 working days. 

[nambuso-TT]

Is there anything else that you would like me to assist you with today?

[nambuso-TT]

Thank you very much for the information, I have ordered a returns bag for you and it should be delivered within 3-5 working days:)

[CLHWDE]

@nambuso-TT  Thanks for your reply.  I've sent you a private message.  Many thanks 🙂

[nambuso-TT]

Hi there @CLHWDE. I am very sorry to hear that you've had to contact us regarding the returns bag however you've come to the right place, I will sort this out for you. 

In order for me to send out the returns bag, I will need you to provide the address you would like us to send the returns bag to, please send me a private message with the address. Thanks:)