Hi, We suffered a serious lightning strike 50 yards from us on Monday. Thank you, God, nobody was hurt but one property was damaged and a number of residents had electrical items burnt out. The impact affected quite a lot of residents as there were several strikes. Having contacted TT on Monday via WhatsApp I was given the standard response by Openreach of 2 - 3 days. An engineer was assigned to complete the work and i was then told the issue had been resolved at 8pm. It hadn't, so I contacted TT WA again and having gone through the usual processes I was left without any answers or further information. Good news though as an Openreach engineer arrived yesterday morning finding a number of problems at the pole and where the line comes into the house. These were fixed, thank you Openreach. However, the router was burnt out. Thankfully I had an old spare router that I could link to gain WiFi as I had an important meeting with friends needing to be on line last evening. However, then the bad news. I contacted TT via WA at 6.20pm last evening requesting a new router and had to go through all the initial processes but disappointingly the TT staff member wouldn't listen, when I said the phone line had been fixed, telling me OpenReach had to visit. Only when I finally gave the engineers name was I listened too. However, They still haven't answered my question - please can someone send me a new router? I have been a loyal client of TT for 25 years. I am a neighbourhood watch coordinator and write 000's of emails each year. I am now out of contract with TT - should I leave? Why are some TT customer reps so difficult to deal with? Thanks for your help, Andy
