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Broadband help

For queries about your TalkTalk broadband service.

Shell vs Talk Talk Router

rich_
First Timer
Private Message TalkTalk

on ‎27-08-2024 04:31 PM

Message 4 of 4

Got my new TalkTalk router to replace the Shell Energy one - but the signal strength is not as good - can I continue to use the older one?

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3 REPLIES 3

fr8ys
Community Star
Private Message TalkTalk
In response to rich_

on ‎27-08-2024 05:28 PM

Message 1 of 4

Thanks for the info.

 

Staff here will probably arrange to send you a returns bag.

 

Enjoy your new home.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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rich_
First Timer
Private Message TalkTalk

on ‎27-08-2024 04:45 PM

Message 2 of 4

moved house and transferred the account - they just sent me one like a new customer.  I used the Shell one for a few days, then plugged in the new one - but it gives less coverage throughout the house

 There does not seem to be a way to ask this question directly via a chat service

 

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fr8ys
Community Star
Private Message TalkTalk

on ‎27-08-2024 04:38 PM

Message 3 of 4

No reason why not but curious as to why they sent a TalkTalk one.

 

They'd normally only send if there was an issue with the existing one.

 

Was a returns bag sent? If not you probably need one to send the TalkTalk one back.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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