I am contracted to May 2027 on Fibre 35. I have been experiencing slow broadband speed for nearly 6 weeks with download speeds ranging from zero to 15MBs with little or no upload. I have had a number of on line chats and telephone calls with Customer Service and three engineer visits, one from Talk Talk and two from Open Reach. The latest diagnostic visit by OR on August 16th indicated a fault with the underground line from public pavement to my BT master socket but the second OR engineer closed the visit as "fixed" even through it was not fixed so I had to start the whole process again including waiting for a new router which I insisted was not the root cause as a new router was connected (and then disconnected) by the TT engineer on August 10 as it made no difference. The new router duly arrived after 4 days but the problem remains. I am now waiting for my third OR engineer tomorrow but have no confidence that this will result in anything more than another set of diagnostic checks. I find the whole TT process of fault diagnosis tortuous, I have been through it so many times I know the questions that the agents are directed to ask. I must have spent in excess of 6 hours on the telephone to Customer Service. Can anyone suggest any way out for me other than pulling out of my contract and switching to another provider. I have been with Talk Talk for over 15 years.
