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Broadband help

For queries about your TalkTalk broadband service.

Slow broadband. stalling

angiemgee
Newbie
Private Message TalkTalk
Message 3 of 3

Since after after Christmas our broadband has come and gone at will and the speed is almost non existent. We’re a two person household only using iPads and iPhones at the same time during the day. The smart tv is also stalling. 

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi @angiemgee 

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Thanks

 

Debbie

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Divsec
Community Star
Private Message TalkTalk
Message 2 of 3

Hi @angiemgee have you tried a 30 minute reboot? Switch off router leave for 30 minutes switch back on?

If you still have one does your telephone line have any noise?

Which router do you have?

Guessing you are connecting by WiFi?

How are devices connected by ethernet?your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

 

 

I don't work here and all my opinions are my own.