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Broadband help

For queries about your TalkTalk broadband service.

Solid orange light on router , no internet connection

Damodaran
First Timer
Private Message

on ‎26-07-2022 12:30 AM

Message 2 of 2

My router (Sagemcom TalkTalk wifi hub) is showing a solid orange status light, and I am unable to connect to the internet through it. It also isn't broadcasting a wifi ssid, so I am unable to connect to it wirelessly. Connecting to it through ethernet, no internet is provided and I am unable to navigate to the admin interface (ip address 192.168.1.1). I hadn't changed anything, or touched it before all these error symptoms appeared.

Line testing is showing the line as having no problem

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1 REPLY 1

Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎26-07-2022 07:37 AM

Message 1 of 2

Hello,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

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