Solid red light on router next to status icon

[KieranJ]

For the past 24 hours I've had no WiFi. There are no green lights on the router just a solid red light where the status symbol is which sometimes disappears. I've tried all the troubleshooting advice which hasn't helped, I completed a connection test on TalkTalks website but it said there was no known issues with the router.

[Debbie-TalkTalk]

Hi @KieranJ 

Have you received the replacement router?

[Debbie-TalkTalk]

Hi @KieranJ 

You're welcome 🙂

Debbie

[KieranJ]

That's great. Thank you very much for your help.

[Debbie-TalkTalk]

Hi @KieranJ 

No problem 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how you get on.

Thanks

Debbie

[KieranJ]

Yes that would be great thanks.

[Debbie-TalkTalk]

Hi @KieranJ 

Thank you 🙂

I've completed a line test and this hasn't detected any line faults.

I think we should send a replacement router, are you happy for me to arrange this?

[KieranJ]

Thank you for the swift reply. I've added the details you requested to my profile.

[Debbie-TalkTalk]

Hi @KieranJ 

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks