For queries about your TalkTalk broadband service.
on 16-11-2023 11:34 AM
I use TalkTalk's DNS servers for the HomeSafe features. I also use third party e-mail servers. I am having trouble with one of those mail servers - mail.kpryan.co.uk that is on IP address 89.187.85.120. If I ping mail.kpryan.co.uk using Google DNS servers the IP address matches. Using TalkTalk's DNS the ping for mail.kpryan.co.uk returns 62.24.138.17 that I believe belongs to TalkTalk. I have tried flushing the DNS cache on my PC but that does not help.
on 29-11-2023 09:45 AM
Hello,
I'm glad to hear this and thanks for confirming 🙂
Michelle
on 24-11-2023 11:43 AM
All looks good now. Mail and webmail now working again.
Thank you for your help.
on 24-11-2023 06:36 AM
I've asked the network team to investigate this for you.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 21-11-2023 04:29 PM
How do I get this issued fixed? I know I can use Google's DNS servers but that will bypass the KidsSafe feature that is very important to me.
on 19-11-2023 02:15 PM
I changed the DNS server to 8.8.8.8 (Google), pinged mail.kpryan.co.uk and got the correct IP address. Putting the DNS server back to 79.79.79.79 and the ping returns 62.24.138.17 for the mail server but 62.24.151.225 for the webmail and ftp servers. They should all point at the same shared IP. I think the errors are in the TalkTalk DNS.
on 17-11-2023 09:13 AM
Nothing changed. Pinging mail.kpryan.co.uk still returns 62.24.138.17 instead of 89.187.85.120.
on 17-11-2023 06:14 AM
Hi kevinr1, have you had any success?
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 16-11-2023 03:52 PM
No, I haven't tried that. I will leave it off overnight.
Thank you
on 16-11-2023 02:06 PM
Have you tried turning of the router for 3 hours?
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.