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Broadband help

For queries about your TalkTalk broadband service.

Team Viewer

ewenh
Newbie
Private Message TalkTalk

on ‎26-04-2024 11:32 AM

Message 2 of 2

My IT support at work needs to remote onto my Mac laptop but TalkTalk blocks TeamViewer. How can I either unblock it or allow them access? 

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1 REPLY 1

KeithFrench
Community Star
Private Message TalkTalk

on ‎26-04-2024 01:23 PM

Message 1 of 2

Scam Protection is part of HomeSafe. The Homesafe settings can now be managed yourself, from within MyAccount, please follow the below steps to disable scam protection on your line:



1. Log into MyAccount
2. Select My Services
3. Select View HomeSafe settings
4. Go to the Scam Protection section
5. Select OFF and confirm when you see the pop up window

Thanks

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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