Do other devices connect via WiFi?
Why do you think the router is at fault?
Is it a new TV or have they previously been connected?
What have you tried to get the 2 to connect?
Reset the router? If not try this by pushing a pin in the reset hole. Note, if you have changed passwords or router name, these will reset to the routers original values.
Reset the TV?
Please let us know so support staff can offer further advice.
Or if you wish to chat to someone, Try phoning 0345 172 0088
Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300
You are in the staff's queue for a response here if you wish to wait.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
