Unable to connect to work VPN

[CKan1]

Hello,

I am suddenly unable to connect to my work's VPN despite having done so for the past few years. Nothing's changed on our work servers, and IT have advised me that this has recently happened a lot for TalkTalk users. Something about firmware needing updating I'm told?

Please could someone give me a hand fixing this issue so that I can reconnect to work?

Thanks in advance

[Chris-TalkTalk]

OK I'll start the update now, please don't switch off your router

Chris

[CKan1]

Yes, please. Thank you

[Chris-TalkTalk]

Thanks. I can change your firmware version, if you'd like me to do this now please let me know, it can take up to 20 minutes to complete

Chris

[CKan1]

Oh hang on, have found it and updated my settings.

[CKan1]

Hi Michelle. We don't have a landline so I've no idea what the number is.

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:
 

• TalkTalk Telephone number
   

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks