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Broadband help

For queries about your TalkTalk broadband service.

Upload Speed only 5.7 at 6am (guarantee 11.1 minimum)

ru**?
First Timer
Private Message TalkTalk
Message 5 of 5

Yet, few mins later, logged in and 11 (nothing changed just one desktop computer working)

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4 REPLIES 4

Message 1 of 5

Hello,

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

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Message 2 of 5

Hi @ru**? Welcome to the wonderful world of tt. The reason I suggest updating your community is so the TT staff here can identify your account. They are very good and will get things sorted for you.

Do you recall what speeds you were seeing before this morning? 

D

 

I don't work here and all my opinions are my own.
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Message 3 of 5

Hi first ever ever so patience please.......... ta

 

At 6am today 5.7 upload 2.9 download on desktop, only item in use, then logged into account and speed

11  (11.1 guaranteed) - explanation sought please?

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Divsec
Community Star
Private Message TalkTalk
Message 4 of 5

Hi @ru**? Would you like to try again? Your message was lacking the first part.

You might also save some time by adding your land line phone number to your community profile. 

I don't work here and all my opinions are my own.
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