VPN Stopped working

[mhicks4921]

My VPN Has stopped working and i am unable to connect to my work servers.

looking through the forums my firmware version maybe the issue (SG4K100136)

how do i fix this?

[Chris-TalkTalk]

That's great news, thanks for letting me know 🙂

Chris

[mhicks4921]

worked perfectly thank you

[Chris-TalkTalk · Accepted solution]

OK, I'll start the update now, it will take up to 20 minutes to complete, please don't switch off your router

Chris

[mhicks4921]

thats fine thank you

[Chris-TalkTalk]

Is it OK to do it now, it will take up to 20 minutes to complete?

Chris

[mhicks4921]

yes please that would be great

[Chris-TalkTalk]

No problem. We can roll back your firmware to an earlier version to see if this resolves the problem, would you like to give this a try?

Chris

[mhicks4921]

Completed that now, my apologies

[Chris-TalkTalk]

Thanks but could you also please add your TalkTalk landline telephone number so that we an locate you on our systems

Chris

[mhicks4921]

Hi Chris,

I have completed my profile as requested

[Chris-TalkTalk]

Hi mhicks4921,

If you'd like us to take a look at this for you can you please update your community profile to include your:
 

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
 

Thanks

Chris