VPN wont connect

[Vcb1981]

Hi, ive just got off the phone with my office IT person. I have recently been trying to connect to my works VPN - however we can not get it to connect, my IT guy has tried all sorts of settings and he's come to the conclusion that I either need a new router or firmware needs updating - my firware is SG4K100136...is there an update? My router is a FAST5364-3. 

How do i go about getting either firmware update or a new router as i currently am unable to work!! i used to be able to "remote" into my desktop but that option is no longer available so have to connect via VPN. 

Thanks in advance. 

[Debbie-TalkTalk]

Hi Vcb1981

Is everything working ok now?

Thanks

[Vcb1981]

Hi Chris....i think this has solved it....just a problem now we think at works end!

Thank you for your help

[Chris-TalkTalk]

Hi Vcb1981,

How are you getting on, has the firmware update resolved the issue?

Chris

[Chris-TalkTalk]

Ok, I'll start it now, please don't switch off your router

[Vcb1981]

Yes this is fine - thank you. 

[Chris-TalkTalk]

It's OK, I'll start the firmware update remotely, is it OK to start it now, it can take up to 10 minutes to complete?

Chris

[Vcb1981]

Hi Chris - yes please, that would be great! How do i do this? Im not tech savy!

[Chris-TalkTalk]

Hi Vcb1981,

We can update your firmware, would you like to give this a try?

Chris